Faith Relocation is an experienced moving company, especially their workers are very professional and nice, taking very good care of my furniture. But the communication and overall management of the moving was not as good as I have expected from their excellent reviews. They only came on-site on the moving day to see the items to move, and told me one additional truck is needed with extra cost. Although in their quote they indicated that the quote is based on one truck only and additional truck would cost extra, it should be their responsibility to make sure how much truck they needed for the job before the moving day. Doing it on-site left me no choice but proceed with them, which is not what I expected from an experienced company with good service.
Reply from Faith Relocation
Hi Preston
We have contact you upon confirmation by you and you say you was not in town and only be back one day b4 moving.
As agreed by you if excess items will be charged accordingly on moving days and we only charge half not full.
Being honest to yourself your items are all bulky and you also witness the loading that it really cannot fit into one load.
Anyway thank you for using us as your mover