Care of goods - no complaints at all, the two guys moving the item did a good job.
The rest - Ultimately turned up to collect 80 minutes late, having initially offered 3 hours late when chased, after apparently forgetting they'd agreed a specific collection time the day before.
Unpleasant and frustrating communications (needing to forward them their own agreement to a specific collection time; trying on additional charges for items already included in the quote; re-requesting info by WhatsApp already confirmed in booking notes; missing booking comments re access which made shifting the item harder work).
All of this probably a lack of internal coordination between the mover's staff rather than deliberate, and maybe just a bad day, but won't rush back.
Reply from VKN Movers & Disposal Services
Thanks
Reviewed
1 month ago